Many enterprises working on Service Desk Plus communicate with third parties using external applications. This sort of behaviour may be very profitable in terms of business logic but it also brings some inconvenience. The main disadvantage of this solution is a necessity to manually rewrite each and every information from one system to another. This way the same work is being done twice, which is a waste of company’s resources.
To solve the problem we have created SDP Bridge – an application that connects Service Desk Plus with external systems. Thanks to SDP Bridge exchanging information is a piece of cake.
To solve the problem we have created SDP Bridge – an application that connects Service Desk Plus with external systems. Thanks to SDP Bridge exchanging information is a piece of cake.
How it works?
SDP Bridge allows two-way communication bewteen Service Desk Plus and chosen external system. Wheter the communicate is transmitted from SDP or from an external system, after it is sent it may be updated and send back to the source system. Thanks to that there is no more need to manually rewrite any information from one app to another.
Benefits
Resources savings
When using SDP Bridge you improve the process of communication between two apps, which helps you save both time and money
Positive company’s image
Thanks to SDP Bridge a communication with third parties gets smoother, which creates even more positive image of your company
Intuitive navigation
The design of our system is based on industry’s fresh trends and this is why it is so easy to use
Full customization
We are aware that each enterprise has its own specific needs, that is why we are open to customize the product so it works exactly as you want it
Best technology
The app was created in ASP .NET MVC with use of MS Sql Server database – all of that assures the highest quality
Professional technical support
SDP Bridge team takes care so the system works efficiently
Integrations
Existing integrations
Ticket systems
- JIRA
Optional integrations
- Live chat systems
- SCCM
- SupportCenter Plus
- Mantis Bug Tracker
- Other systems
Implementation
We provide
- pre-implementation consulting
- fast and smooth remote installation
- post-implementation tests
- professional technical support
- willingness for further cooperation
